Frequently Asked Questions
Everything you need to know about our luxury beauty experience.
Are Hourglass Cosmetics products cruelty-free?
Yes, we are a 100% cruelty-free brand. We do not test our products or ingredients on animals, nor do we ask others to test on our behalf.
Which products are considered vegan?
While we are currently 100% cruelty-free, we are also committed to becoming 100% vegan. Many of our bestsellers, including the Ambient Lighting collection, already feature vegan formulas.
What is your return policy for online orders?
We offer free returns on all orders within 30 days of purchase. Products must be in gently used or new condition to qualify for a full refund.
How can I track my shipment?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines vary by location and are calculated at checkout.
How do I find the right shade for my skin tone?
You can use our online Shade Finder tool or book a complimentary virtual consultation with one of our expert artistry representatives for a personalized recommendation.