Returns & Exchanges
At Hourglass Cosmetics, we are committed to providing you with the highest quality luxury products; however, if you are not completely satisfied, we offer free returns on all orders within 30 days of purchase.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to return.
Print Your Label
Select the reason for your return and download the prepaid UPS shipping label provided by our system to ensure a seamless transit process.
Pack Your Items
Safely place the products in their original packaging and include the printed return slip inside the box before sealing it securely.
Drop Off and Refund
Drop your package at any authorized UPS location; once received and inspected at our warehouse, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing